ITM

Interactive Teller (ITM) Technology

REVATION SYSTEMS  - The Interactive Teller Machine (ITM): Understanding the Technology and What the Future Holds (READ ARTICLE)

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What is an ITM? An ITM is an Interactive Teller. Picture an ATM that comes to life! ITMs allow you to interact with tellers through two-way video chat directly on the screen. You get the same wonderful, caring service from tellers in a simpler, more secure way.

How do ITMs work? Members simply touch the screen to get started. One of our tellers appears onscreen as a video conference, much like Skype or FaceTime. After that, your teller assists you with the same transactions you usually do. It’s that easy!

Why ITMs? We always want to provide our members with the very best. Our ITMs allow us to serve you more efficiently. Plus, our ITMs allow us to provide extended and weekend hours for teller services.

Are ITMs the same as ATMs? No. ITMs can do many more types of transactions than ATMs. ATMs available to do your simple transactions, like withdrawing some cash. The ITMs are used for transactions that require a teller.

What sort of transactions can I do with an ITM? Most teller transactions can be done with an ITM, including cash deposits, withdrawals, share-to-share transfers, loan payments and check deposits. Member Advocates are ready to help you with transactions that aren’t done on the ITM, like money orders, cash advances and cashing savings bonds.

What are the benefits of using an ITM? ITMs help us provide you with more efficient service and eliminate the need for filling out deposit slips. Best of all, our ITMs let us provide extended and weekend hours for teller services!